HairStorm End User License Agreement

Agreement version: 1 November 2026

This agreement is between you (the “Licensee”) and cgnas Group (the “Licensor”) for the HairStorm application and its accompanying documentation (the “Software”).

1. Acceptance and existing purchases

Read this agreement before accepting it during installation or activation. If you do not agree, do not install, activate, or use the Software, and contact us about any applicable refund rights. Acceptance and enforceability remain subject to applicable law; visiting the website alone does not constitute acceptance of new license restrictions.

The edition, duration, update eligibility, and support included in a purchase are those stated in the official offer and purchase confirmation. Existing purchases retain their original terms. This version does not retroactively reduce rights already granted to an existing purchaser. New edition-use restrictions apply to new purchases made under these terms, not earlier licenses.

2. License grant and ownership

Subject to this agreement and the terms of your edition, Licensor grants a limited, non-exclusive, non-transferable, non-sublicensable right to install and use the Software. Paid editions also require payment of the applicable license fee. Buying a license does not transfer ownership of the Software, its source code, branding, or documentation. Rights not expressly granted are reserved.

You may keep a reasonable backup copy for recovery. A backup does not authorize another active workstation, another user, or redistribution of the Software. Third-party components remain subject to their applicable licenses; this agreement does not remove rights granted by those licenses.

3. Paid editions and organizational use

Personal and Professional are individual-user licenses. An individual artist or independent freelancer may use them for personal projects, commercial projects, and paid client work within the purchased edition’s features. Creating deliverables for a business client does not, by itself, require that independent freelancer to purchase Studio.

Studio is required for paid-edition use by or within a company, studio, or other organization, including software assigned to its employees or contractors for that organization’s operations. A Personal or Professional license is not an organizational or shared-team license. This distinction does not restrict the Free Tier permissions in Section 4.

A purchaser buying for an authorized end user must select the appropriate edition and ensure that user receives and complies with these terms. A Studio license permits assignment to an authorized user within the purchasing organization; it is not an unlimited-user license. Remote work is permitted subject to the same user and workstation limits.

Each paid license allows one authorized user on one active workstation at a time. Additional concurrent users or active workstations require additional licenses. Multiple purchases do not authorize pooling serial numbers or using one key to exceed its activation limit.

4. Free Tier

The Software includes a Free Tier with feature limits described in the product documentation. The Free Tier may be used for personal and commercial projects, including paid client work, within those feature limits. No paid license key is required for Free Tier use, and no trial period applies. Free use remains subject to the applicable restrictions and other terms of this agreement.

5. Refunds and mandatory consumer rights

Paid purchases include the 14-day money-back guarantee stated on the official purchase pages. To request it, contact [email protected] within 14 calendar days of purchase and provide the purchase email and order reference. The seller or payment provider identified on your receipt may administer the payment and refund process.

A full refund ends the paid license associated with that purchase and its paid activations may be deactivated. A partial refund does not, by itself, cancel the license unless otherwise agreed or required by law. A reversed payment or chargeback may require review of the related license.

Nothing in this agreement limits mandatory refund, withdrawal, conformity, warranty, or other consumer rights. Where applicable law grants greater rights, those rights take precedence.

6. Activation and changing workstations

Paid plans require a valid license key issued through the official HairStorm store. Keep the key secure. Do not publish, resell, or share it outside its authorized use. An organization’s authorized administrator may manage its Studio license for the assigned user.

Paid activation requires an internet connection. Paid licenses also require an online validation at least once every seven days to continue offline use. A perpetual license does not remove these activation and validation requirements.

Before activating a replacement workstation, release the previous activation through the available license controls or customer portal. Contact support if you cannot release it. Changing a device does not create a second license or restart an annual term.

7. Annual and perpetual terms

Annual offers provide access for the fixed term stated at purchase. Unless your purchase terms state otherwise, the annual term begins when the license is issued, not when the Software is first installed. Expiry ends access to the paid features licensed for that term.

Perpetual offers have no fixed license expiry for the purchased edition. They remain subject to activation, permitted-use, payment, refund, and termination conditions. Update eligibility, including future major versions where included, is governed by the specific purchased offer.

The current annual and perpetual offers do not automatically renew. Continuing an expired annual license requires a separate purchase or another expressly agreed arrangement. Expiry or termination does not transfer ownership of your project files or lawfully created outputs.

8. Your content and exported assets

This agreement does not transfer ownership of your input models, textures, projects, or created outputs to Licensor. You may use and distribute outputs you are entitled to create, including in commercial projects, subject to your rights in the source material and applicable law. Your client or recipient does not need a HairStorm license merely to use your exported assets.

You are responsible for obtaining permission for material you import or use. The Software does not grant rights in someone else’s models, artwork, trademarks, or other protected content. Permission to distribute your assets is not permission to distribute or sublicense the Software.

9. Restrictions

Except where applicable law expressly permits otherwise, you must not:

• Copy, modify, adapt, translate, or distribute the Software beyond the rights granted here;
• Reverse engineer, decompile, or disassemble the Software to obtain its source code;
• Circumvent activation, validation, feature limits, or other license restrictions;
• Rent, lease, resell, sublicense, or offer the Software as a shared hosted service without written permission;
• Publish license keys, enable unauthorized concurrent use, or remove proprietary notices;
• Use the Software to infringe another person’s rights or violate applicable law.

These restrictions do not override non-excludable legal rights or applicable third-party licenses.

10. Updates and support

Updates, upgrades, and technical support are provided to the extent included in the purchased offer or a separate written agreement. An update entitlement is not a promise of new features, a particular release schedule, or support for every future operating system or device.

The Studio offer’s advanced technical support does not imply a guaranteed response time, service level, or indefinite personal assistance unless expressly agreed in writing. Licensor will not use a later website edit to withdraw update or support rights already purchased.

11. License administration and privacy

Purchase and licensing services process information needed to administer the license, such as the purchase email, license status, and device activation information. Optional crash reporting is subject to the choices and disclosures presented with that feature.

Contact [email protected] for licensing-data or privacy questions. This license agreement does not replace any separate privacy notice, consent, or other disclosure required by applicable law.

12. Suspension and termination

Material breach of this agreement may lead to suspension or termination of the affected license, subject to applicable law. Where appropriate, Licensor will give notice and a reasonable opportunity to address a remediable breach. Fraud, unauthorized key distribution, payment reversal, or a security threat may require more immediate action.

On termination, stop the use no longer authorized by the affected license and remove copies that you are no longer entitled to use. Your independently owned projects and lawfully created outputs remain yours. Termination does not remove accrued payment obligations or mandatory rights.

13. Warranties and responsibility

Except for express commitments in the purchased offer and rights that cannot lawfully be excluded, the Software is supplied “as is” and “as available”. Licensor does not promise that it will be error-free, uninterrupted, or suitable for every particular production requirement. Check suitability before relying on it for critical work and keep backups of your own files.

To the extent permitted by law, Licensor is not responsible for indirect or consequential loss, including lost profits, lost production, or loss of data arising from use of the Software. To that extent, aggregate liability for a claim relating to a paid license is limited to the amount paid for that license.

These exclusions and limits do not apply to fraud, intentional misconduct, or any liability or consumer remedy that applicable law does not allow to be excluded or limited. They do not exclude liability for death or personal injury where such exclusion would be unlawful.

14. Changes and general provisions

This agreement, the specific written terms of your purchased offer, and applicable mandatory law govern the license. Specific purchased entitlements are not replaced by a later general description. Material changes to an existing agreement require the notice and acceptance required by applicable law; continued website browsing alone does not waive purchased rights.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a right does not by itself waive that right. This agreement does not create an employment, agency, or partnership relationship.

15. Applicable law and contact

Applicable legal rules determine governing law and jurisdiction. Nothing here prevents a consumer from relying on mandatory protections or using a competent court or other remedy available under applicable law. No compulsory arbitration or exclusive foreign forum is imposed.

For license questions, refund requests, or notices, contact cgnas Group at [email protected].